KuCoolPay

Security Center

KuCoolPay has a mature risk control model and is constantly expanding and optimizing it according to the development of the industry.

Customize a personalized risk control strategy for each merchant based on its characteristics.

Use the risk control model to review each transaction of the merchant, and properly handle risky transactions according to the risk control strategy.

Keep detailed records of risky transactions and their disposal results to make transactions traceable.

My risk control and AML system

Our payment system's risk control framework is a comprehensive approach to ensuring the security, compliance, and stability of payment transactions. It encompasses several key aspects:

Customer Identity Verification: To ensure transaction security, we conduct rigorous identity verification of customers, including confirming their identity details and bank accounts, to prevent fraud and money laundering activities.

Transaction Monitoring: Our system constantly monitors every transaction, identifying and assessing potential risks. For suspicious transactions, it triggers an alert mechanism to allow us to respond promptly.

Risk Assessment: Before transactions occur, we assess the risk level based on customers' transaction history, behavioral patterns, and other factors.

Risk Control and Prevention Strategies: Based on the risk assessment results, we formulate corresponding risk control and prevention strategies, such as transaction amount limitations and secondary verification requirements.

Compliance Management: We strictly adhere to relevant laws, regulations, and industry standards, ensuring that all transactions comply with regulatory requirements.

Data Security and Protection: We prioritize the security and protection of customer data, utilizing advanced encryption techniques and security measures to safeguard the confidentiality of customer information.

Chargeback Alerts

KuCoolPay will provide you with chargeback Alerts in a timely manner.
KuCoolPay will provide appropriate solutions for transactions with chargeback Alerts.

Customer Service Platform

Provide a real-time dialogue platform for merchants and consumers to help merchants respond to consumer demands in a timely manner.
Merchants can initiate refunds directly on the dialogue platform, which is very convenient.

If merchants and consumers cannot reach an agreement, the platform will provide arbitration services.

Permanently record conversations and actions in the platform. If there is an after-sales dispute, it can be used as proof.

Business Reminders

When various abnormal situations occur or there are urgent matters to be handled, the system will create reminders.

KuCoolPay staff will promptly handle these reminders and contact the merchant when necessary.
For example, common reminders include: limit reached, multiple failed transactions in a row.